Quick summary: If you purchase any paid plan on LotteryKadai and change your mind, you can raise a refund request within 24 hours of payment. We will downgrade your shop back to the Free plan (all your data stays safe) and refund the payment to your original payment method within 7 working days.
1. 24-Hour Refund Window
We want you to feel confident when subscribing to LotteryKadai. All our paid plans (Monthly, Six Months, and Yearly) are one-time prepaid purchases with no hidden auto-debits.
If you subscribe and decide within 24 hours of making the payment that the service does not meet your needs, you are eligible for a full refund of the plan fee paid.
2. How to Request a Refund
To initiate a refund within the 24-hour window:
- Send an email to lotterykadai@appspirelabs.com.
- Include your registered 10-digit mobile number and the payment/transaction reference (from UPI, card, or payment gateway receipt).
- Mention briefly that you would like a refund. No complex forms or explanations required.
3. Downgrade to Free Plan & Data Safety
Once your refund request is confirmed:
- Your shop's subscription will be moved back to the Free plan.
- Your business data is completely safe: All your past lottery stock entries, customer khata balances, sales records, distributor accounts, and history remain intact.
- Staff accounts linked under the paid plan are paused until renewed, but no data or records are deleted.
4. Refund Processing & Timeline
Once approved, the refund will be initiated immediately through our payment gateway partner.
- The refunded amount will be credited back to your original source of payment (UPI ID, bank account, or debit/credit card).
- It typically takes 5 to 7 working days for the funds to reflect in your bank account, depending on your bank's clearing cycle.
5. After 24 Hours & Fair Use
Because LotteryKadai provides instant digital access upon purchase, refund requests made after the initial 24-hour period cannot be approved. However, remember that none of our plans auto-renew or place a mandate on your bank account — you always retain full control over future payments.
In cases of accidental double payments or technical transaction failures where a plan was charged but not activated, you may contact us within 7 days for a prompt resolution and refund.
6. Contact Information
If you have any questions about payments, cancellations, or refunds, please reach out to us:
Company: Appspire Labs Private Limited
Support Email: lotterykadai@appspirelabs.com